Excessive protection and tourism rights over tourists should bear the loss

In recent years, along with our country to go outTravelingThe increasing of the number of tourist complaints, as it is often seen. As we enhance the legal awareness of consumers feel gratified at the same time, a lot ofTravelingAgencies also large inverted grievances, known as part of consumers too sensitive in adults too, and even the emergence of aggressive behavior, lead to "excessive" activist events. Called on the industry, consumers suffer infringement in the course of travel, adults must be rational, take extreme forms of "excessive" rights, also may be illegal.

��Case 1

Tourists newspaper group visa not under visa fee to pay the travel agency ""

In February this year, Mr. Chen and his family in the touristGuangzhouA travel agency registrationEuropeTravel endorsement. In the contract, the travel agency that tourists if for their own reasons to be refused, non-refundable expenses incurred. Mr. Chen said that recognition and signed, pay the visa fee and the fee of nearly 3000 yuan, and pay a 3000 yuan fee. A few days later, the travel agency to inform Mr. ChenVisa applicationNot approved. Mr. Chen asked the travel agency will pay visa fees and fees refunded. The travel agency has insisted that the contract, said can only be returned without the fare 3000 yuan, both from the dispute.

Experts: in the implementation of the contract, the travel agency the whole operation process and there is nothing wrong with that, Mr. Chen was refused and travel agencies have no relation to. According to the National Tourism Bureau formulated the "Chinese citizens outbound tourism contract", for tourists to provide material problems or other personal reasons refused, responsibilities and costs borne by the tourists, travel agents will not refund the fees of tourists.

����Case 2

Heavy rains do not enjoy the collective ", swim"

Last November, 20 tourists organize a travel agency in Guangzhou TourismLushan MountainTourist attractionsDuring the period, encountered heavy rain, leads to the visitors can't enjoy watching Mount Lu panorama, in addition, the travel agency sent to meet the bus because of poor road conditions appeared an hour delay, then, about the collective "" tour "3 when the tourists in the afternoon, and delay for a night in a hotel.

Experts: according to the "Regulations for travel compensation for the quality guarantee standard", due to irresistible force or tourists themselves caused economic losses of tourists, travel agents do not bear the liability for compensation. Visitors should prevent similar to aggressive behavior in adults, should be through the post with the travel agency to coordinate and solve.

Case 3

The bus was late passengers denied boarding

Mr. Zhou in December last year with the Guangzhou a travel agency inMacaoOne day, starting at the travel agency notice is eight thirty in the evening fromZhuhaiOn the return trip, but wait until night at about 10, tourist car arrived at the meeting place. During the week, and other friends many times to the tour guide asked the reason, but the tour guide all equivocation. Mr. Zhou et al. Once refused to board the train back to Guangzhou, toss till all hours of the night to return to Guangzhou he had the very next day the travel agency complaints to the government hotline.

Experts: in the negotiation process, the travel agency later said the day around 8 tourist bus from Zhuhai Gongbei underground parking to the passengers on the train and points out, the accident occurred, and thus delay the eight thirty return agreement. While tourism contract "in tourism, when an irresistible, travel agencies have to adjust the time arrangement, do not assume responsibility". But because of the travel agency and tourist communication is not timely, apologize to Mr. Zhou ordered.

����Travel agent: excessive rights will hurt tourism

For visitors to the "excessive" adults, travel agency also said the helpless. "We support the tourists rights, but must be appropriate. Of travel, if no fault of their own, may wish to straighten their check evidence of both parties at court, use legal means, just solution to the problem." Guangzhou is a famous travel agency responsible person.

Therefore, called on the industry, as the Chinese tourism industry development, also makes the concept of tourism, laws and regulations, the quality of continuous improvement to enhance local tourists, travel peak appears unavoidably such complaints and friction, the collision is change idea and reality. In the infringement, rights against each other, Chinese tourism industry a step toward maturity. "Excessive" rights is a double-edged sword, not grasp the "degree" of not only hurt the tourists themselves, will hurt China's tourism industry.

����Regulatory authorities: excessive rights shall bear the loss of tourists

Every year during the peak travel and 3.15, tourist complaints disputes are frequent, according to various rights complaint problem,GuangdongTourism Quality Supervision by the person in charge, consumers in the tourism process, a dispute with the tourism service personnel or other personnel, calmly, avoid words and deeds extremist, otherwise the enlargement of losses, tourists should bear the responsibility for compensation.

Especially in today's tourism complaints, "excessive" rights form pattern, forms and harm, such as common: invective relevant responsible person or direct contact with tourists, tour guide even to their siege, tearing, pushing; damage public property, such as the chair of airport wanton trample; occupation of tourism facilities and public property.

����Guangdong TourismQuality supervision of the responsible person to remind the tourists, the tourism consumption process, do not frequently use "denied boarding", "force de mission" extreme measures, otherwise, may not only failed to maintain their rights, and thus causing loss should also be borne by the "excessive" rights of tourists.

��Link

18 yuan a day don't expect too much

Zhongshan day tour 18 yuan,HongkongOne day tour 38 yuan, street distribute leaflets, similar low-cost travel advertising to attract the public attention. But to pay so little money, can really enjoy traveling? Lives in Yuexiu District, Miss Wang recently complaints, it entered a famous travel agency recently launched 38 yuan a day in Hongkong, the travel agency commitment to process bus, a lunch and sightseeing. According to the schedule, morning 11 when visitors arrived in Hongkong, after the lunch was about 1 p.m., the entire trip is expected to end at 7 p.m.. But within a few hours, visitors must go into the 3ShoppingPoints, each point of purchase about half an hour, remove the time on the road, the actual travel time less than two hours, and the so-called attractions tickets are not public places.

This, experts say, "in the long run," a price of a cargo, attracted tourists not to be some low price and beckoning promise. Exactly how much money to travel, or to put it down in black and white tourists and travel agency clearly written before departure.