Consumers through onlineTravelingCall center is scheduled to travel agencies, service personnel to provide information not complete, or recommend the product with higher price to the user.
The Association today issued a tourist restaurant review survey, consumers through online travel agent call center is scheduled to travel, service personnel to provide information not complete, or suffer interest hasten to make and recommend the product with higher price to the user. Call center often guide the user provided orally number even password, this way is hidden to the user account privacy and security.
Investigation shows, more than half of the respondents are expressed mainly through onlineTravel NetworkThe station is scheduled trip. Book means, onlineTravelingThe site consists of bookings for the call center and online book two. Online travel agent mainly uses the call center to book means, and where to go to net, TaobaoTravel NetworkAs the representative of the site is the online booking form.
Call center for service personnel information is not comprehensive or suffer interest hasten to make and recommend products to users at the phenomenon has been criticized, the survey found, 62.43% of consumers think that the call center provides information not complete, of which 58.57% of consumers think that call center may recommend the product with higher price.
According to the results of the survey, the degree of attention of consumers of all elements of the tourist attractions are: safety, experience environment, infrastructure, service facilities, health. Consumers reflect the main issues focused on: area without abortion restrictions; dredge shunt measures ineffective; Tour "little horn" disturb other visitors; litter damage to the environment; the ticket price; safety measures ineffective. Consumer advice relevant departments to standardize the management of scenic spots, scenic facilities and service level and price level to match.
The survey also showed, in the tourism catering, consumer opinion focused on with the tour group process the food quality is not high, restaurant health condition is difficult to guarantee, scenic areas within the food choice of small and price is high; the consumer advice the government moderate intervention on the scenic spot food prices, and enhance the speed and intensity of tourist complaints.
The association pointed out that, from the point of whole travel market, catering industry is "concentrated outbreak point rip off" phenomenon, is also a consumer complaint intensive link. Some seasonal tourism catering operators under the limited conditions, it is difficult to handle the business certificates and health permit, which has become the hidden trouble of food safety problem. (reporter / Yao Peng)
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