Recently, passengers to purchase the real-name ticket refund after the loss cannot be questioned. Nearly two days, with the railway passenger flow gradually rising, many set out shortly and temporary change of travellers faced a new problem -- the real-name train ticket is not remote refund.
"Real-name ticket can take the country, how can't the national pass back?" Many passengers were very puzzled, the real-name train ticket refund system has been questioned, the real-name system on railway ticket system needs further improvement, and fine management calls for renewed.
����Case off-site votes can not returned in Beijing
Yesterday afternoon, the reporters came to theBeijingStation refund window, each window overcrowding. Except for the ticket owners out of extra "spare tire" ticket, there are a small number of passengers with non Beijing buy the tickets, tickets can not encountered problems in retreat.
Passenger Mr. Zhang had this experience. Mr. Zhang is in the homeGuangzhouThis year, the pre-sale period is longer, began to panic buying that he isShenyangA business travel.
"Direct ticket did not grab, only piecewise home, bought a section of high-speed rail toZhengzhou, and then from Zhengzhou to buy express to Guangzhou, "Mr. Zhang said, he went back to Beijing to Zhengzhou, Zhengzhou to Guangzhou ticket out, waiting to go home every day near.
However, the situation has changed, Mr Zhang is going to have the Spring Festival in beijing. The ticket is useless, can only apply for a refund, "but the customer said can't refund".
"High-speed rail from Beijing to Zhengzhou can retreat, because it is on the Beijing grid, another Zhengzhou bus tickets to Guangzhou, said to be only to the originating station or ticket right corner write sale station to refund." Mr. Zhang feel helpless, hold this price 300 yuan ticket made anxious.
����"Local ticket" small risk
This, reporters yesterday with the railway industry to explore the train tickets in different places back problems, the source said, the real-name ticket system construction requires a certain amount of time, the real-name ticket refund, lost because of the temporary change the itinerary and need different refund, a situation like this technically are not insurmountable, but some things need to be further improved, to allow passengers to enjoy convenient at the same time as far as possible not to encounter inconvenience.
In response, the industry to remind passengers on the way home, relay, be sure to set aside enough time as much as possible relative, not on the point of "the plane to catch the train", "high-speed rail to catch the fast". "These days in northern area of common snow, sometimes haze days, high-speed rail speed reduction, many flights were canceled or delayed, may directly affect the second half stroke."
In addition, passengers are advised to try to spot the tickets, so as to avoid temporary change in itinerary can not refund, causing economic losses, thereby reducing the risk of.
����Response can be taken but can not pass back
This, reporters call the railway customer service phone 12306, officials say, according to the regulations, passenger refund, need to hold valid certificates (real-name ticket passengers can only be booking time certificate) original, to the station ticket or ticket refund window origin return ticket, the railway departments receive 5% cancellation fee.
If the originating station is not the city station, booking tickets are not in Beijing? Not to say that can pass the National: refund, why not?
"Is the country to take but doesn't mean you can pass back country!" 12306 customer service staff so reply.
����Suggest a 700000 tickets are not taken to avoid concentration of tickets
Reporters yesterday from the Beijing Railway Bureau was informed that, as of before New Year's Eve Beijing area there are still nearly 700000 through Internet booking ticket is not taken, so please do not take the passenger ticket as soon as possible to the station ticket.
The 700000 did not get tickets, if added to each day, a rough calculation, to before the new year's Eve, every day about 200000 tickets will be removed.
In this regard, the railway departments to remind the passengers as soon as possible through the automatic ticket taking machine, or to the station ticket window, tickets on sale at office, to avoid concentration after arriving in exchange for time delay the trip.
����Two tips for a refund to ticket holders the opportunity as soon as possible
According to the railway sector statistics, since the city transport during the Spring Festival every day about 100000 return ticket return ticket library, nearly two days more. To not buy train ticket to the passenger is undoubtedly the gospel, but there are many passengers refused to run many train station, to drive the last genius for a refund, this let many want to buy passenger ticket, be taken by surprise.
According to the relevant provisions, as long as the visitors before departure refund can be, and in fact even several hours in advance to buy another passenger refund, pack up too late. Therefore, the railway departments to remind passengers to refund, the refund formalities as soon as possible, travel to provide opportunities for other passenger ticket. (JINGWAH Times reporter Han Xu)
No comments:
Post a Comment