According to voice of the economy, "the company" report, this two days,WuhanA number ofTravelingShe refused to practice s 85, attracted a lot of hot debate. According to the travel agency industry sources, this is the 85 after the familiar network, understand market and price of products in the network news group before, even with group toShoppingAttractions, most will not sell shopping, tour guides get no commission. In this regard, the sound economic reporter investigation, found through various interviews, this to see the food in the unspoken ruleTravelingIt is very common in the industry, many travel agencies will limit visitors ages are in the swim team, and not in the age range of tourist s, need additional another to pay hundreds of dollars.
In a national travel agency to Wuhan Branch on the home page, the reporter saw aKunming,Dali,LijiangTheHot springTour route, which is a special group, the online price as long as 1007. This reporter to the customer service staff two people newspaper group's price, but to ask specific line before the content, the personnel of the service first asked about age.
Customer service: two the individual's age is big?
Reporter: I was 87, and he is 88.
Customer service: becauseYunnanThere are requirements for ages.
Reporter: what requirements?
Customer service: some line is a minimum of 26 years old is the normal age, that is no additional fee, if we fare is 2000, if you are not in the age of the words must add 200 or surcharge hundred. It looks like you this two people can't walk, because the minimum age is 28 years old, 28-54, if you want to add additional words go, consider a consumer's ability, Yunnan here like this.
Reporter: the provisions of travel agency own or say?
Customer service: This is the Yunnan local regulations,JiuzhaigouThere are requirements for age.
After the discovery of tourists age beyond the limited scope, the personnel of the service and recommend a suitable for tourists age tour, the tour to more than 2000, than the first special group expensive a lot. Although this group than the first regiment of the age range was slightly larger, at 24 to 59, but the restrictions still exist. But the actual situation is really the customer service staff said, Yunnan side of the line is this?
Subsequently, the reporter also linked to the famous travel agency a home store most of them, in the swim team, a Yunnan Shuangfei day sixSPASwim. The regiment online annotation of the tour fare is 1660 yuan per person, can be said to be very cost-effective. But the specific description of the route, the newspaper group tourists age must be between 28 to 52 years old, the travel agency staff gives reason is: for security reasons.
Staff: if you take the parents, this line is the age requirement, only for 28-52 years old guest, do not meet the requirements of words can't walk. You can walk more than 2500, more than 2400 of all, is 6 days. The only part of the people have a special, does not conform to this part of the crowd not special. There are high-end area, may not say especially the older people like the above 60 years old must body does not have that kind of hypertension, heart disease, the body must be tough, because to Yunnan all are very tired, car a long time and must be accompanied by a person, is itself for your safety, both sides should be responsible.
At the same time, staff recommended to reporters a no age limit Yunnan road trip, and explained that, some local dejieshe qualified acceptance of certain age or older tourists, but some do not have this qualification.
Staff: general advice and children and the elderly would goBeijingThe assembly line, such as the qualification to accommodate the elderly and children, do you want to go cheap line can only be aimed at the age of the guests to the reception, he did not have the qualifications, not we say is the ground there is the requirement of people.
While a Beijing travel agency staff, the reporter questioning is the truth, the age limit, it is given to the tourist shopping consumption levels of different segments, generally have an age limit, are relatively low prices of the special group, and these problems inOutbound tourismIn general little.
Staff: because the elderly will charge an additional fee, plus 1-200 block in the original basis of tourism administration, like me, I also can't go to the Tourism Bureau, their local so specified, but we can't, we just got a plan of national.
The existence of this phenomenon is closely related to the tourism industry in the zero negative membership fee business model. In this mode, tourist travel agents don't pay the destination of the agency to take any money, only transport passengers, then she is even lower than the cost of the guest, to obtain profits depend on tourists and activities of the Commission at its own expense. The travel agency staff said, if cannot make up the difference, the travel agency is lost.
Staff: because there are provisions, how many years old received a 60 years old or 65 years old, second is the fear of the elderly without shopping ability, that's because they are hard up, now the general will also shop, shop is to upgrade the performance promotion index, you have no consumption ability that you go certainly not a consumer, not consumption. Why the team with the mission of its price is very low, just toHainanTo return ticket to several thousand dollars, he in order to make the difference, if there is no shopping the ability is lost. So that this group is leucorrhoea, it is this. As a special die Yunnan provisions, the general line is 28-52, to the age, the age is not the other.
According to some travel agency said, age limit is set tourism destination by local authorities, voice of the economy, the reporter consulted the Yunnan Provincial Tourism Bureau, the staff responded positively to the said, Yunnan Provincial Tourism Bureau has never been such a document or notice.
Staff: we've never seen this paper, no one notice didn't notice about the case, now some travel agencies play the nominal fees or what additional costs something, Tourism Bureau didn't have this file, decide which age prices haven't made, this may be the the behavior of enterprises.
And the so-called "local agency qualification", the Yunnan Provincial Tourism Bureau, said the staff doesn't exist.
Tourism Bureau: then she might consider, cost the group has a shopping problem now, some may be funding, appear zero Inclusive-fee reception situation, this is now more complaints.
Reporter: but now there is a travel agency told me, is the Yunnan local dejieshe there, there is a reception in the elderly qualification, some not. I think, there are differences between this qualification?
Tourism Bureau: No, not this statement. In this way, you can call through the Internet or, with the Yunnan side of the travel agency contact, ask the situation. Without this condition, can only say that it is the low cost, but there is no qualification or age limit problem. Now a lot of province will appear this kind of circumstance is to play in Yunnan, we would do that, in fact, refers to the shopping problems.
The guest host Mr. Liu Ge to comment on it.
Liu Ge: I don't know this thing, this theory and basis, I think it very thorough market research. I and a foreign advertising research personnel exchanges, I see him to the table, TV audience statistics statistics to 55 years behind is not statistical, why do I say? He said that 55 years is not a consumer, because of his willingness to consume will decrease dramatically, and before the age of 28 or 25 years old before is also a consumer, because in most cases in this case is single, and the money is not much, so the consumer will not have a strong interest in local for the tour guide to take you to the place.
But this is not a kind of discrimination, this model is of course to make money, but the vicious spiral down the industry is it right? Do it?
Liu Ge: he has his consideration, business is his rationality, but apparently the customer such discrimination is wrong, so I feel that if they take the other way, because now is to take a lie way to solve this problem, so this will let tourists, will allow consumers to feel very uncomfortable.
(source: China Radio Network)
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